1. Introduction

Welcome to Onde India, operated by GK Cabs Company (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our ride-booking mobile application, website, and related services (collectively, the “Services”). By using our Services you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

a. Personal Information

• Full name, mobile number, email address, profile photo (optional)
• Pickup and drop-off addresses, saved addresses
• Payment information (transactions, UPI, card tokens) — handled securely by payment gateway partners
• Government ID for driver verification (drivers only)

b. Location Information

We collect real-time GPS data while the app is in use to match riders and drivers, provide navigation and estimate fares. We may also request background location access for features such as live tracking and safety (only when the user grants permission).

c. Device & Usage Data

Device type, OS version, app logs, crash reports, and usage analytics to improve the app and diagnose issues.

d. Transaction & Communication Data

Ride details (routes, fare, driver details), payment transactions, and messages exchanged with drivers or support.

3. How We Use Your Information

• To facilitate ride booking, dispatch, route navigation and fare calculation.
• To process payments and prevent fraud.
• To provide customer support and respond to inquiries.
• To send transactional messages, receipts, and important notices.
• To analyze usage patterns and improve the Services.
• To comply with legal obligations and resolve disputes.

4. Information Sharing & Disclosure

We do not sell or rent personal data. We may share data in limited circumstances:

• With Drivers / Riders: To complete bookings and provide ride details.
• With Service Providers: Payment processors, cloud hosting, SMS/email providers—they process data on our instructions.
• For Legal Reasons: When required by law or to protect rights, safety, or property.
• Business Transfers: In case of merger, sale, or reorganization, subject to confidentiality protections.

All third parties must maintain confidentiality and limit use to permitted purposes.

5. Data Security

We implement administrative, technical, and physical safeguards such as encryption, access controls, and secure servers to protect personal data. However, no system is completely secure — absolute security cannot be guaranteed.

6. Data Retention

We retain personal data as long as necessary to provide Services, comply with obligations, and resolve disputes. You may request deletion of your account and personal data by contacting us (see Contact section).

7. Your Rights

You may, subject to applicable law, request to:

• Access or correct your personal data
• Request deletion of your account/data
• Opt-out of promotional communications

To exercise any of these rights, contact us using the details in the Contact section.

8. Cookies & Tracking

Our website and app may use cookies and similar technologies for analytics, session management, and personalization. You can control cookie preferences through your browser or device settings.

9. Children’s Privacy

Our Services are not for individuals under 18. We do not knowingly collect personal data from minors; if discovered, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy. The latest version will be posted in the app and on our website. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, requests, or complaints about this Policy or our data practices, contact: